Help Section

Registration & Login

To register an account, click the My Account link located at the site header. You will be asked to type in the Customer Number given to you.

After entering your Customer Number, you will be directed to the Account Information page where you will need to provide the following details to set up your Commercial Account:

  • Address
  • City
  • State
  • Zip Code
  • Phone Number

To complete the registration process, you will be asked to provide your full name, a unique username and password for the account, and the e-mail address you will be using for your Commercial Account. Enter the information needed in the required fields before clicking the "Register" button.

An email notification will then be sent to your email address to confirm your registration. Once you've received this e-mail confirmation, click on this link to complete your registration.

All registered accounts will be evaluated by the website administrator. Should your registration be approved, you will receive an email confirming the activation of your account. The email will also have a link which you can click on to log into your new account.

Changing your password

If you happen to forget your password, click the "Forgot your Password" link. You will be redirected to a screen that will ask you for your username or email address.

If you want to change your password while logged in, click the "Change Password" link. Follow the steps below to change your password:

  • Enter your current password in the first box.
  • Enter your new password in the second box.
  • Confirm your new password in the third box.
  • Click the "Change Password" button.

We recommend that you change your password frequently to maintain proper security of your account information.

Shared Account Usage (Multi-user access)

Please note that the system can accommodate multi-user access to your online account. When prompted for a Username and Password, each user should identify themselves with their own unique email address, name, and password. For security purposes your company should have only one contact to set up all user accounts. If any employee leaves your company, you will have to contact this person to disable that person's account.

Product Catalog & Shopping Cart

The Product Catalog can be accessed from the homepage or by clicking the Product menu tab located at the website's header. This will give you access to our entire product inventory. You can easily go back to the product inventory from anywhere in the site just by clicking the Product menu tab.

Product Search

One of the easiest methods for finding a particular product on the site is to use the "Search" box. Input descriptions or the specific name of a particular product and the system will list all items that contain the terms you entered. The search box feature will also display other categories in which these terms appear. This will prove useful if your terms do not exactly match the name of the product you're looking for.

Shopping Cart Features

The Shopping Cart feature displays the items you're about to order, including their unit price, quantity, and the total price of all your purchases. It provides the store location where you can pick-up your orders while also giving you the option to get a printed copy of the items in your cart.

To access this screen, you will need to select the items you plan to order from our Product page. After making your selection, click the Add to Cart button to record your order in the system.

The system will then generate a listing similar to the image below indicating the products you're about to purchase, their quantity, price and the store where your items can be picked up.

For your reference, the shopping cart is always displayed on the main "Store" page.

Creating an Online Order

Once you're done selecting the items you wish to purchase, click the "Start Your Order" button found at the lower right portion of the shopping cart page.

Registered users will automatically be directed to the Contact Information page. Here, you will need to provide your correct contact information. This will make it easier to get in touch with you to confirm your orders.

The page also provides a summary of your orders displayed on the upper right section of the screen. This gives you the opportunity to check whether the total price of your orders is correct.

Review Your Order

After providing your contact information, you can review your order, the store location you can get in touch with and your contact details.

This section also gives you the option to edit your shopping cart in case you want to add some more items or to change the information you've provided in the Contact Information page.

After these details have been provided, you can submit your order.

Submitting Your Online Order

Once you submit your order, you will be directed to the order summary page confirming that your order has been received. A temporary order number will also be given to you and will be placed in your order folder found in your My Account page. The system will then generate an electronic acknowledgement message and send it to your email account.

You also have the option to generate a copy of your order for printing.

We will review and process the order upon receipt and then work on gathering and packing your order for pick-up or delivery as per your request.

If you need to be contacted about the order you made, the company will contact you by phone or email to discuss and clarify the issue with you.

Once your order has been processed, we will change the status of your order recorded in your My Account page to reflect the new order number.